Shipping & Delivery
At Kear, we take great care to ensure that every order is dispatched safely and delivered as efficiently as possible. Below you will find all the information regarding order processing, shipping and delivery.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
If you do not receive the confirmation email, please check your spam or junk folder. Should there be an unexpected delay, we will contact you as soon as possible.
We are unable to deliver to P.O Boxes.
Shipping within Greece
Courier
- Delivery within 1–2 business days
- Shipping: €4
- Free shipping on orders over €40
Cash on Delivery
- Shipping: €4
- Cash on Delivery fee: €2
BOX NOW
- Available at checkout where supported
- Free shipping on orders over €35
Shipping within the European Union
Orders are shipped via DHL, UPS or another trusted courier partner.
Express
- Delivery within 1–2 business days
- Shipping: €18
Economy
- Delivery within 5–7 business days
- Shipping: €15
- Free shipping on orders over €120.
International Shipping
The shipping rates below apply at the time of publication. The final shipping cost is always displayed and confirmed during checkout before payment.
Europe (Non-EU)
- Delivery within 1–3 business days
- Shipping: €19
- Free shipping on orders over €120
United States & Canada
- Delivery within 2–5 business days
- Shipping: €22
- Free shipping on orders over €150
Australia & New Zealand
- Delivery within 3–7 business days
- Shipping from €25, as shown at checkout
- Free shipping on orders over €150, where available
Rest of the World
- Delivery times vary depending on destination
- Shipping from €25, as shown at checkout
- Free shipping on orders over €150, where available
Delivery times are estimates and are calculated from the date your order is dispatched.
Orders shipped outside the European Union may be subject to customs duties, import taxes or customs clearance fees imposed by the destination country. These charges are not included in your order total or shipping cost and remain the sole responsibility of the recipient.
Remote Areas
Some postal codes are classified by our courier partners as remote areas.
In these cases:
- delivery may require additional transit time,
- an additional surcharge of up to €20 may apply.
Where an additional surcharge applies, we will contact you before dispatch so that you may choose whether to proceed with delivery or collect your parcel from the nearest courier service point.
Changing Your Shipping Address
If you need to change or correct your shipping address, please contact us as soon as possible at info@kearlife.com.
Provided your order has not yet been dispatched, we will do our best to update your shipping details.
Lost Parcels
If you believe your parcel has been lost, please contact us at info@kearlife.com.
We will immediately initiate an investigation with the courier, which typically takes 2–3 business days.
Until the investigation has been completed and the shipment has been officially confirmed as lost, we are unable to issue a replacement order or a refund.
Orders Delivered Damaged
If your order arrives with visible shipping damage, please contact us as soon as possible at info@kearlife.com.
To help us investigate the issue promptly, please include photographs of the outer packaging and the products, and retain the box and all packaging materials until the investigation has been completed.
This request does not affect your statutory consumer rights.